Shipping & Returns
Shipping Policy
Out of the Loom Shipping Policy
* Free Shipping: We offer free shipping on all orders, regardless of size or weight.
* Order Processing: Orders are typically processed and dispatched within 3-5 working days of being placed.
* Shipping Methods: We use a variety of reputed courier companies to ensure that your order is delivered safely and on time. All of our shipping partners provide tracking facilities so that you can track the progress of your order.
* Delivery Times: Delivery times vary depending on your location. However, most orders are delivered within 3-7 working days of being dispatched.
* International Shipping: We offer international shipping to a select number of countries. Please contact us for more information on international shipping rates and delivery times.
Additional Information
* Orders placed on weekends or public holidays will be processed on the next working day.
* During busy periods, such as sales or promotions, order processing times may be slightly longer.
* If you have any questions about your order, please contact us and we will be happy to assist you.
Return & Exchange Policy
Out of the Loom Return Policy
* Return Policy: Due to the nature of our business, we do not accept returns on any fabric that is made to order or cut on order basis. This is because the fabric is specifically produced for your individual order and cannot be resold.
* Replacement Policy: In the unlikely event that you receive damaged fabric, we will be happy to provide you with a replacement. Please contact us within 7 days of receiving your order to report any damage.
* Conditions for Replacement: In order to be eligible for a replacement, the fabric must be returned in its original condition, including all packaging. The fabric must not have been washed, cut, or altered in any way.
* Return Shipping Costs: If you are returning fabric for a replacement, you will be responsible for the cost of return shipping.
Thank you for your understanding.